Functieomschrijving
Supervisor Customer Support
The Netherlands, Amsterdam
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Are you a responsible team leader, able to identify and improve on sales opportunities with an interest in promoting Europe’s biggest and best SaaS solution for fleet management? Then this is the perfect opportunity for you!
We are looking for a Team Leader to drive, motivate and develop our UK Technical Customer Support team of 7-9 people. The team supports our resellers and B2B customers in the UK, Ireland, Nordic and South Africa regions by giving technical guidance on our products.
Here’s a little taste of your challenge:
- Focus the team to achieve high customer satisfaction and engagement with our services and products.
- Assure quality service as well as productivity within your team.
- Coach and maximize performance by accelerating the personal development of your team members.
- Handle escalations and advanced queries passed on from the team and the business unit to provide a satisfactory resolution for the customer.
- Provide strong stakeholder management and cooperation with Sales, Logistic, Installation and other departments to achieve the best for the regions you support.
- Work closely with other Team Leads in Technical Customer Support to continuously improve the customer-focused attitude, to streamline our internal processes and to achieve great engagement within the teams.
Who are you?
There is no set route to become part of TomTom Telematics. But to be successful in this role, this is the kind of profile we have in mind:
- 2-4 Years experience working with UK(I) market.
- 2-3 Years team management experience in a customer support role as a Supervisor/Team leader/Manager.
- Successful track record, a passion for people and experience in performance management in an international environment.
- Experience in quality management, an understanding of customer support related KPI’s and measurements.
- Practical experience from previous roles that would be a bonus – an understanding of business processes, the ability to see the bigger picture and experience building cooperation across departments on regional level.
- Excellent communication skills, verbal and written. High capacity to understand others’ needs and ability to motivate the team.