Manager Customer Support

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Manager Customer Support

The Netherlands, Amsterdam

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We are looking for a passionate Manager to lead our Customer Support team in Amsterdam. Reporting to the Head of Operations, you will invest your skills, energy, and focus on developing and maintaining a team that is founded on efficiency, collaboration and fun!

What you will be doing :

• Lead, inspire and engage 5 Supervisors and a growing team of approx. 55 FTE in Amsterdam, Leipzig and Barcelona, covering the European regions in which TomTom Telematics is active.
• Coach people and focus on their performance by accelerating the personal development of your team members.
• Connect and work closely together with Operations, IT, Marketing and Sales teams to continuously improve the customer-focused attitude to create satisfied and loyal customers.
• Drive projects to improve working methods and efficiencies.

Who will love this job :

• A leader who works with purpose and passion; someone who will elevate the team through new perspectives, ideas, and solutions.
• A builder who enjoys building new processes, systems, and structures as well as optimizing existing ones.
• A collaborator who can deal with continuous change while keeping a strong relationship with customers and stakeholders.
• A strategic thinker who utilizes a data-driven approach to make decisions and set a clear strategy and operating plan for our support team to excel.
• A customer oriented person who is driven by customer satisfaction.

Qualifications:

• Gained at least 5-7 years of experience in a (Senior) Management role, covering Customer Service, Technical Support, CRM, or other related roles in a B2B environment.
• Excellent communication (written and oral) and interpersonal skills.
• Has a master’s degree in a technical, business, marketing or related field.
• Speaks English fluently and any other language is seen as a plus.

What can you expect?

• You will never get bored! We move fast like a “start-up” but have the benefits of a billion euro company
• A company culture that likes to work and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.