Functieomschrijving
NL www.okura.nl
Japanese Guest Relations Officer
What are you going to do?
As Japanese Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, welcoming and personal atmosphere by welcoming and greeting our guests personally. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. Another important aspect of your position consists of handling complaints, checking guest rooms and handling VIP treatments and amenities.
Tasks & responsibilities
- Functioning as a liaison between our guests and the hotelMaintaining contact with our regular and VIP guests
- Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam
- Getting familiar with individual wishes of our guests and communicating them to the different departments
- Handling and following up complaints
- Checking guest rooms and handling VIP treatments and amenitiesDeveloping guest profiles
- Handling and following up suggestions of our guests