Helpdesk Agent Lenovo – Nederlands
- You’ll get 22 vacation days that you can top up to 26 vacation days!
- Short breaks and trainings are fully paid when you work with us
- Job guaranty is something we offer as well; no pay rolling, no employment agencies, there is a contract waiting for you and you’re going to work directly with us.
- Thursday evening Zumba? Taking it easy Sunday morning because of your wild Saturday night? With us you’ll get flexible hours. Do let us know when you really can’t work.
As a helpdesk agent, you will answer inbound multilingual calls about the purchase and use of a wide range of IT-related products (laptops, tablets and desktops).
You will need to be IT-minded but it is not necessary to be an IT expert just yet: you will get an intensive training of 10 days (office hours) before helping your first customer. You will be guided true your calls with a script and you can use specific tools.
Since the project is still quite new, it is important to detect flaws and to communicate them immediately to your supervisor in order to improve the customer service.
There are no sales targets, it is about helping the customer to solve his question or technical issue.
You will work in a small team in an international company.