German Customer Service Employee

As our German Customer Service Employee

You must love improvement! Because you will be the person handling divers administrative tasks and providing your feedback in order to improve our quality and efficiency in our CS department.

You will make this a success because you are a due diligent person. You make it your goal to resolve cases, balancing customer satisfaction and business goals. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

What you will do

• You are responsible for the remote monitoring of the quality of our different locations and teams;
• Monitoring and analyze the replacement, refunds;
• Handle difficult cases such as escalation and safety cases;
• Handle returns, claims on our different sales channels such as Amazon, eBay, Bol.com;
• Divers administrative tasks and outbound activities.

Must haves

• your German verbal and written skills are flawless;
• your English verbal and written skills are very good;
• you’re experienced in client contact;
• you are known for your enthusiastic personality;
• you are clever in working with computers and MS Office;
• and available 32 – 40 hours per week.