Front Office Supervisor

NL www.okura.nl

Front Office Supervisor

What are you going to do? 
As Supervisor you will be responsible for ensuring a successful shift. You are the first contact person for guests as well as your team members. You will ensure that standards of Hotel Okura Amsterdam, based on the Leading Hotel of the World standards, are maintained. As Supervisor you will participate in flexible shifts.
Tasks & responsibilities

• Guiding Receptionists during the shift;
• Coach and motivate the team;
• Ensuring a successful shift;
• Handling requests and issues for guests;
• The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
• The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of the Leading Hotels of the World;
• Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
• Attend shift briefings and monthly departmental meetings.