Franstalige Klantenservice medewerk(st)er

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11 juni 2021 Vacatures 0

Franstalige Klantenservice medewerk(st)er

The job activities
As a customer service employee you are the calling card of our organization. You take care of the contact with our customers. You answer the phone, handle emails, WhatsApp conversations and offer online chat support. The questions that come in are diverse. For example, it is possible that a customer has a question about a payment, a defective product or about the delivery time of the order. You proactively inform customers about the order status and come up with solutions when problems arise in the order or delivery process. You also manage order management and you have contact with other departments within EDC on a regular basis. In short, together with your colleagues you ensure maximum customer satisfaction and customer service.

Our Customer Service is open on weekdays from 9 a.m. to 9 p.m., on Saturdays from 10 a.m. to 9 p.m., and on Sundays from 5 p.m. to 9 p.m.

Who are you?

  • You are an enthusiastic and energetic person;
  • You are customer-oriented by nature (and you can hear/ see that in your conversations);
  • You are able to switch between different activities;
  • You easily absorb new information and develop this quickly;
  • You have a solution and quality-oriented attitude;
  • You work accurately, even during busy moments.

What do we offer?

  • A job at one of the most exciting and fastest growing companies in the Netherlands;
  • A unique opportunity within a young company;
  • A “work hard, play harder” atmosphere with nice outings;
  • During the break, train your basketball skills at our hoops, or a healthy walk with colleagues (at an appropriate 1.5 meters distance);
  • An open and informal working atmosphere realized by -of course- super colleagues!

Job Types: Full-time, Part-time