Field Service Representative

Field Service Representative

Plan and coordinate activities concerned with installing equipment (Cooling Towers, Air Cooled Heat Exchangers, Plate Heat Exchangers), investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Vacature-informatie:

Functie:

Positie:

Startdatum: zo spoedig mogelijkWerkgever:

4915 Highway 90 East
LA 70518 Broussard

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Responsible for on-site field visits to supervise the installation of equipment. Investigate and resolve customer reports of technical problems with equipment and perform routine repairs. Responsible to insure all new or modified installations of equipment has been completed to ensure full functionality according to applicable industry standards, company standards and customer specifications. Review performance reports and documentation from customers and inspects malfunctioning or damaged equipment to determine nature and scope of problem. Analyzes inspection reports to determine source of problem and make recommendations for repair, replacement or other corrective action. Coordinates problem resolutions with Field Service Manager, engineering and other inter-company departments to expedite repairs. Maintains records of reports. Responsible for submitting reports to the Field Service Manager and the Quality Control Manager. Provides recommendations to inter-company departments on recurring equipment problems noted in the field to instigate corrective action in design, production, service to eliminate future problems. Assist the Field Service Manager in providing day to day customer service to customer inquiries regarding equipment. Regular attendance, ability to arrive at work punctually, ability to work on-site, ability to work overtime. Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management. Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.