Customer Service Webcare Agent
Customer Service Webcare Agent / German
Discipline Customer Service Location Venlo (NL)Our Customer Service Webcare Agent Germany knows how to work independently.
You must love our clients! Because it is YOUR role to create vidaXL fans. As a vidaXL spokesperson you proactively contact customers about their feedback and you handle second line customer requests (e.g. returns or escalations). You have great analytical skills. You love to deep-dive into a problem to get a better understanding and are able to look at the bigger picture.
You will make this a success because you are a ‘hunter’ for positive experiences. You take pride in turning a negative experience into a positive one. Criticism is something you can easily deal with. You consider this a source of learning. You don’t take negative emotions personally. You’re able to listen and understand before you judge. You like to talk to people. People around you consider you as ‘easy going’. You don’t just give up. If you fail in something, you just find another way, or ’try harder’. As an Webcare Agent you are part of our Customer Experience Department.