Customer Service Specialist (Danish Speaking)
Functieomschrijving
BESTSELLER
Customer Service Specialist (Danish Speaking)
Amsterdam, Netherlands
Apply before: 30 September 2019
This position will be working in the customer service team for the Danish speaking customers in our Amsterdam office in the Netherlands .
Our department & the position
Our customer service team is fundamental to the success of our business. Via phone, email and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality focused process and constantly work to improve and create a better customer experience across all the BESTSELLER brands (JACK & JONES, VERO MODA, ONLY and many more).
As a Customer Service Specialist, you will be part of an energetic and international team. You will assist and help our E-commerce customers and make sure they always receive first class treatment.
Specific responsibilities
- Answer all kinds of inquiries from our customers, via chat, phone and email
- Work with your team to ensure customer happiness across all our brands
- Juggle 7 different information system to find answers for your customers
- Contribute to a positive and supportive team spirit
- In a positive manner engage with our brands and external partners, and represent the customer service team in a serious, professional and welcoming way
Skills & Experience
- Fluent in Danish and English
- Fluency in other Nordic languages is a plus!
- Excellent communication and interpersonal skills
- Preferably experience with customer service and/or sales
- Interest in fashion and you are preferably an experienced online shopper
Your profile
At BESTSELLER people are the key and it is crucial that you thrive in our dynamic and international environment. As we emphasize on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team where we are always ready to make an extra effort when needed. You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment and you are available for full-time.
Who we are
BESTSELLER is one of Europe’s largest fashion companies with a wide variety of brands, including VERO MODA, ONLY, SELECTED and JACK & JONES. From Amsterdam, we support all BESTSELLER brands in growing and optimizing their E-commerce activities. You will be part of an open, dynamic and international environment, where every day brings new and interesting challenges.
Our team of 200+ colleagues from over 40 countries work to create exciting fashion experiences – whenever, wherever. We have high standards and expectations for our team and are always looking for passionate and business-oriented people. We are very proud of our culture and international environment where we care for each other, while always pushing to grow and get better at what we do.
Why work for us?
Besides being a challenging and inspiring place to work, we value a good work atmosphere and equally offer good benefits. We care about our employee experience. Our perks; 37-hour work week; Brand-new office located in the center of Amsterdam; Internal and external trainings; Freshly prepared breakfast & lunch; Health insurance premium; Fitness discount; 27 days holiday + flexible public holiday policy; 50% employee discount and regular office events..
Interested?
We look forward to hearing from you! Please apply directly using the apply button below or via our website. In case you have any further questions about the role, you are welcome to contact Suchetha Wakwella, Recruitment Specialist on phone .