Customer Service Agent

Customer Service Agent (Diemen, NL)

Wednesday, July 24, 2019 10:57 AM

Wanted: Customer Service Agent (Fluent Dutch)

Parkmobile, the # 1 Parking App in the world, is looking for a Customer Service Agent. Are you customer-oriented, flexible and are you a team player? Then we are looking for you!

The team:

As a Customer Service Agent you will work in an existing team of 18 colleagues (larger team of 23 colleagues). You will be expanded (theory & practice) and will be linked to a buddy who will help you on your way. This way we prepare you so that you yourself are able to manage customer contact.

The job:

• You provide high quality service to our customers who have questions or encounter problems. You communicate via telephone (60-70%), WhatsApp, E-mail and Social Media (30-40%)
• You offer the customer suitable solutions
• You look for information & process customer contact via different systems (APS, Outlook and Fresh desk)
• You work in conjunction with your colleagues within & outside the department
• You think proactively & contribute to (improvement) projects (in team meetings)

Who you are:

• You have a completed MBO + / HBO diploma
• You have affinity with Mobility and IT systems
• It’s in your DNA to help people
• You are eager to learn
• You are a positive team player and bear ownership
• You are analytical and solution-oriented under pressure (you work with KPIs)
• You are strong in communication: patient & polite (oral & written); You also speak English well
• Able to multitask & switch between various activities

We offer you:

• A versatile job of 24, 32 or 40 hours with many responsibilities;
• Many learning and career opportunities;
• A pleasant team in a fast-growing dynamic company;
• Competitive salary;
• Office accessible by public transport, close to Amsterdam.