Customer Service Agent

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Customer Service Agent

9 juli 2019 Vacatures 0

Functieomschrijving

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Customer Service Agent – part time

  • Hilversum |
  • Part time |

Customer Service Agent – part time

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Customer Service Agent (m/f) (part-time or student job)

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At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent (m/f) for our e-commerce customer service department based in our international HQ in Hilversum (near Amsterdam). This brand-new department will support our customers with all questions that come up while exploring our web shop! We are looking for candidates to start mid of September 2019!

Your key responsibilities…

  • Deliver word-class customer service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
  • As you’re truly customer-centered, you always find the best solutions for our customers. Hence, you’ll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
  • Most importantly, to breath customer service in order to constantly exceed our Shero’s expectations

You ideally…

  • Have an MBO diploma or related (sales is a plus)
  • Have a minimum of 2-4 years sales and customer service experience – either in a call center, retail or hospitality
  • Speak fluently English and either Dutch, Spanish, French, Danish, or Swedish on a native level
  • Are interested in lifestyle and fashion (specially lingerie)
  • Are positive, reliable and resilient
  • Have a problem-solving and solution-driven mentality
  • Love the contact with customers and enjoy delivering high level customer service
  • Knows how to proactively sell our beautiful products
  • Are available 3-4 days/week from Monday to Saturday (15-25h/week)